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Jeromes Furniture - Really poor delivery service
November 8th, 2017 we purchased $4300 in living room furniture from Jerome's in Laguna Hills. They delivered the furniture the next day in the early evening hours but there was a damaged lamp with the order. The delivery guys called a Jerome's representative who tried...
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#1129538
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I purchased my sofa and love seat in the morning (8:30 am) of 11-7-2017 and set it up as a same day delivery. I check the tracking and it started off with an appointment time of 8:30 pm to 11:30 am. Then I checked it about a hour later and it went to 9:30 pm to 1:30...
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2.3
#1128914
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Was originally told that old mattresses would be removed when new ones delivered. Day of delivery driver refused to take mattresses and customer service who confirmed they would be removed when contacted the night before now says it is not up to Jerome's but the...
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1.6
#1127065
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Jeromes Furniture - Horrible customer service

Jeromes Furniture
#1109336
I bought a recliner sofa and was defective...called jerrys warranty and no one came out to look at it or respond to our concerns...horrible customer service.,.
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Jeromes Furniture - Complaint

Jeromes Furniture
#1068154
4.0
Details
I purchased a Power Sofa & Power Recliner in August 2015 and now I have some stitching coming loose and that has a one year warranty even though I got the 5 year Guardian Protection.
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Advertised vs Delivered
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Price Affordability
Product or Service Quality
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Staff
Style and Design
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Jeromes Furniture - Extended service plan

Jeromes Furniture
#1055133
2.2
Details
We bought a kitchen table from jeromes in February 2017 and we were talked into an extended service plan. No one told us the details of the plan and when we tried to file a claim it was denied because it was not a single incident. What happens was heat marks on the table from hot food on plates. DO NOT BUY THE EXTENDED SERVICE PLAN. It is not worth the paper it is written on.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
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Mattress Protector Review

Jeromes Furniture
#1039490
1.9
Details
I purchased a mattress with one protector for the mattress and two extra ones for my twin mattress that i had purchase prior to this transaction The only gave my son one of the twin protector they say they will mail it the other one. They never did. I have called so many times. I will not go back. Awful service
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Jerome's delivery drivers do not care about who they endanger when they are parked at a house. Today, 10/28/2017, they made a delivery in my neighborhood and parked their truck in the middle of a narrow street right next to a blind turn. They are double parked next to...
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#1122447
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Paid for the extended warranty wich they can't help me with. Every time I call to put in a claim because of an accidental issue. They can't send me anybody because it isn't covereed according to them. Ywo product are deffective and they can't do anything cause it's...
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1.0
Product
#1114657
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I bought a dresser and a dining table for my daughter and both products were delivered with defects! Then, they re-delivered the next day at 12:00 AM! Yes, at midnight when the delivery is scheduled at 8:00 to 9:45 pm. This is not right! This company do not have a...
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1.0
I didn't like
  • Uncaring attitudes
  • Total lack of customer service
  • I will never do business with them
#1112842
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Ordered a couch on Saturday, delivery scheduled for Sunday between 2-6 pm, no big that’s fine. Calls me at 330 stated they would be late approx 730. Doesn’t arrive until 930 at night( completely unacceptable). Delivery guys looks at me and says it won’t fit up my...
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1.8
#1109127
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I bought a mattress recommended by the salesperson for $2,100 which was a Diamond plush mattress a year ago. It hurt my back day one and have been trying to resolve for a year and get the run around. They sent out a tech last week and they don't have any record of it....
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1.1
Product
#1108694
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I have filed a complaint with the FTC on them. The furniture I purchased in 5/2016 is breaking down the Reclining Chair & Sofa Mechanisms have broke 2 times and the wheels on my coffee table have broke in half 2 of them so far. They sent a Tech from Guardian my 5 Year...
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1.3
I didn't like
  • Lies quality of furniture uncaring customer service
#1104192
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Potential customers of Jerome's need to be aware that they do NOT accept returns. We recently bought a rather large quantity of furniture from Jerome's. The quality is OK, and we are reasonably satisfied. However, there is a piece that we don't like in our home, and...
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#1098585
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