Not resolved
1 comment

Were so excited for our new couch that we spent $800 on.We paid $90 for shipping.

On the day of delivery we noticed a tare in our brand new couch and the delivery drivers took a picture of the tare and spoke to jillian from the customer service department. We called to schedule a stitching for the couch and when the tech came out to repair it. The stitching was so noticable, we called back the customer service line to have it replaced. The customer service department told us that they're unable to replace it because it's pet damage.

We don't have any pets and how did we damage the couch before it arrived to us. The driver was a witness to this and took a picture and sent it to the customer service. There's no refund or exchange when purchasing items from Jeromes and here's another tip.

Jeromes is partnered with the Salvation Army that will take your furniture for a cost of $75 only if its in good condition, otherwise they won't take it but if you contact the Salvation Army to schedule a pick up, they will do it for free.So, basically you will fork out $75 for furniture removal for a free service.

Reviewer is in unhappy mood. This person is quite happy with how much they want your money and stated that there is a room for improvement of customer service and return and refund policy. Please immediately contact the author of this review to discuss damaged or defective of jeromes furniture sofa and associated monetary loss in the amount of $800. Jeromes Furniture needs to have the product delivered according to poster's claims.

Other people also mentioned jeromes furniture sofa in their reviews. You may find this information helpful for further shopping at Jeromes Furniture.

Had an Experience with Jeromes Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1139228

Bought couch from jeromes and have been waiting over three months to have it fixed every time I call it one thing or another they say they will get back to you but they don't stillllllll waiting

You May Also Like

My experience with CliqStudios has been excellent. CliqStudios "I spent a considerable amount of time shopping around including quotes from Lowes and Home Depot for shaker style kitchen cabinets. I used Kraftmaid as the comparison. The retail quote..." Read more Jeromes Furniture - Sleep center? Gives NIGHTMARES Jeromes Furniture "100% FAILED, RECALLED Matress- their brand! I have a spinal fusion and now needd 2 surgeries.... I count on my mattress to be GREAT- so they claim- Admitted faulty product!..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more Bravo Sports - Canopy fails catastrophically in rain Bravo Sports "I Left a canopy up over a couple of days of light rain. The canopy support members failed and the canopy collapsed. The unit was a few weeks old, but..." Read more Amirite allows hate speech...for SOME. Amirite "Right now , Tiffatty has posted the following on Amirite.com. ~ "Hey Neo ***, If you want to get a beautiful look at the solar eclipse, look at the sun..." Read more Sears - Installation not done correctly Sears "Our microwave range over our stove was installed incorrectly four years ago. The bracket to support the microwave was installed crooked thereby the installation guys damaging one of the support..." Read more Lazada Philippines - Totally finished with non existant delivery service Lazada Philippines "First delivery only three items delivered out of approx 11 all sent back driver not find house Next order shoes delivered next order driver ring up end of shift not..." Read more