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Jeromes Furniture - Horrible customer service and Lies!!
Jeromes Furniture - Horrible customer service and Lies!!
I bought over $9,000. dollars of furniture and booked delivery 2 weeks in advance and paid $165 for delivery. The sales person assured me they would deliver in the morning. They called the night before and said they would deliver between 6:15 p.m.-10:15 p.m. Who the...
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1.0
#1188934
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the worst of worst place to buy furniture. has not even been 2 years and leather on the $ 3k sectional i purchased is hideously fading but jeromes would not even attempt repair it. very very disappointed in the level of after service and the defective products they...
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1.0
#1185536
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The costumer service with Jerome's is horrible. Places a warranty claim nearly 4 months ago and still no solution. I placed the claim and waited a week to have someone come out and look at the sofa, no worries, I understand getting an appointment takes time. Once the...
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billgleason
billgleason

I would say no more phone calls. Time to see the manager in person, and if that does not work, small claims court. If they started getting sued in small claims court $10,000 i...

1.9
Product
#1178793
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We are on the fourth delivery of either damaged or missing pieces of a sofa. We have been loyal customer of Jerome's for many years now and have purchased a decent amount of furniture from them in the past without any major issues. Our most recent purchase, however, is...
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3.3
I didn't like
  • Cannot get product delivered in good condition
#1178265
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On Dec.11, 2017 appointment made to inspect seat cushion. Dec. 14, inspection made by Johnathon and told the sear cushion would be replaced but not the are rest cushion. I was told I would receive a confirmation phone call with in 3 hrs. Evelyn called and said I had no...
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billgleason
billgleason

TIME FOR SMALL CLAIMS! TIME TO STOP THIS TYPE OF BUSINESS PRACTICE! COMPANIES WILL CONTINUE TO ACT THIS WAY AS LONG AS THEY CAN GET AWAY WITH IT!

1.9
#1177983
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I BOUGHT A VERY NICE COUCH FROM THEM. ABOUT TWO MONTHS OF HAVING THE COUCH THE STITCHING STARTED COMING OUT. THEY SENT A REPAIR GUY OUT AND HE "FIXED" THE LOOP IN THE STITCHING. THEN 1 YEAR GOES BY AND THE SAME SPOT STITCHING CAME BACK OUT. THEY OBVIOUSLY DID NOT...
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3.4
I liked
  • Staff was friendly
I didn't like
  • How they do not back up their work
#1175509
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Ordered 2 couches October 31, a gift from my mother for my birthday which was november 13. Promised delivery was approx 3 weeks. After 5 weeks, I figured they had dropped the ball. I got the run around chasing their very poor customer service down. They delivered one...
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Anonymous
Anonymous

Couch comes pretty quick after making a few reviews online and with the bbb. Low and behold they deliver on the 20th but guess what? One of the SEAT CUSHIONS wasn't there. ...

#1169726
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bought a lift chair for my mother, top of the line on line and thought I would like a new recliner as well , bought the best powered leather recliner they had, moms chair was not as claimed she is almost 5 foot 3 , very small and frail, I know other brands make small ,...
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#1166629
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Needed a new motor for my newly purchased couch. Took me over 2 hours to get someone to answer the phone. It takes you thru pushing buttons on your phone to finally hanging up on you. This has happened twice to me. They told me the part was ordered and would be mailed...
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2.3
I didn't like
  • I will never do business with them
  • Horrible customer serive
#1157770
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Quality of furniture is crap and when they sold me defective lamps from their floor display they had me drive to other Jeromes for replacement since they said there warehouse did not have any. When they delivered my 2 night stands, chest, and dresser, 3 out of the...
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1.8
#1149835
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