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I bought a dresser and a dining table for my daughter and both products were delivered with defects! Then, they re-delivered the next day at 12:00 AM! Yes, at midnight when the delivery is scheduled at 8:00 to 9:45 pm. This is not right! This company do not have a...
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1.0
I didn't like
  • Uncaring attitudes
  • I will never do business with them
  • Worst experience ever
#1112842
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Ordered a couch on Saturday, delivery scheduled for Sunday between 2-6 pm, no big that’s fine. Calls me at 330 stated they would be late approx 730. Doesn’t arrive until 930 at night( completely unacceptable). Delivery guys looks at me and says it won’t fit up my...
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1.8
#1109127
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I bought a mattress recommended by the salesperson for $2,100 which was a Diamond plush mattress a year ago. It hurt my back day one and have been trying to resolve for a year and get the run around. They sent out a tech last week and they don't have any record of it....
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1.1
Product
#1108694
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Jeromes Furniture Furniture Set Review

Jeromes Furniture
#1034744
I've been calling Jeromes since December, it is now April. I still have furniture that is awaiting repair from manufacture defect.
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Jeromes Furniture Same Day Delivery Service Review

Jeromes Furniture
#992979
36 hours later. Still no delivery. Paid for same day delivery and it's 11:28pm the next day with no furniture. The manager said there's nothing he can do about it. DO NOT ORDER FROM JEROME'S.
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Table Review

Jeromes Furniture
#961562
1.9
Details
Bad experience with delivery , they dont care about because ist a third party who does delivery but they should care because is part of their bussines
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Jeromes Furniture Chest Of Drawers Review

Jeromes Furniture
#944787
2.4
Details
Just bought a night stand and chest of drawers from jeromes and the smell is very toxic after three weeks, cannot sleep in the bedroom any solution I understand its made in china and they use material that causes cancer. Help
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I have filed a complaint with the FTC on them. The furniture I purchased in 5/2016 is breaking down the Reclining Chair & Sofa Mechanisms have broke 2 times and the wheels on my coffee table have broke in half 2 of them so far. They sent a Tech from Guardian my 5 Year...
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1.3
I didn't like
  • Lies quality of furniture uncaring customer service
#1104192
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Potential customers of Jerome's need to be aware that they do NOT accept returns. We recently bought a rather large quantity of furniture from Jerome's. The quality is OK, and we are reasonably satisfied. However, there is a piece that we don't like in our home, and...
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#1098585
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Thank you Jerome's Lake Forest, CA We needed a couch, so we walked into Jerome's Lake Forest. WOW! We worked with a very knowledgeable sales person named Roxie who helped us through the large inventory of sofas. Within a very short time she focused in on what we wanted...
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#1093372
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Jeromes Furniture - Poor Quality Furniture
***Good experience turned very bad*** I am stuck with an almost $3,000 sectional that I purchased from the South Bay location; which is extremely hard and uncomfortable and a hideous color. The color is very different than how it appeared on the show room floor. The...
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4.3
I liked
  • Sales rep
I didn't like
  • Quality of furniture
  • Post customer care experience
  • Color of actual furniture
#1087983
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Jerry Navarra and his staff don't care about customer service or support!! Customer service lol My name is Ron, I purchased the below described Dual Recliner loveseat. When I purchased the loveseat I made a point of telling the woman in the office that I was a 75 yr....
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#1086738
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Driver forgot to pick up old furniture after delivering new. Took 30 min to get thru to customer service, then they called back and said driver didn't pick up due to white bugs? He didnt even see it, so we called to talk with manager, he was rude, and didn't listen to...
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3.4
#1085570
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Dont even know where to start i purchased a dream seating sofa and loveseat and ectended warranty the center warped on loveseat after 3 months they replaced it then cushions went flat. Rrplaved cushions now sofa is warped hed to put a bed pillow to use it till they do...
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1.5
#1081457
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