100% full Not resolved
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
0 comments

Let me tell you a little story about Jerome's. I bought a beautiful coffee table from the Anaheim, CA store in December of 2014. In March of 2016, I noticed that I couldn't move the table (it has wheels) to clean under it and the wheel cover on one of the wheels broke in half! So I called 866-633-4094, which is their customer care number. Well, let me tell you they don't give a *** about replacing my wheel cover or wheel even though I offered to pay for it!!!

I called 8 times on different days and talked to Anna, Fred, Slyvia, Dottie, and Raven. They all BLEW me off. So I sent a registered letter to the San Diego office on 3/25/16 which was signed by Carolina Velasquez on 3/30/16 and I haven't heard a word from them. So, what do you suggest that I do. I think they'll just BLOW me off again. The coffee table is ruining my tile floors and when I replace the tiles, I

will bill Jerome and junk the table. Too bad, Jerome, I was going to buy more furniture, but I won't do business with you again."

The message was the page admin will review my post. I bet they won't post it.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service and return and refund policy. Please immediately contact the author of this review to discuss bad quality of jeromes furniture santa fe cocktail table and associated monetary loss in the amount of $500. Jeromes Furniture needs to "see comments is my complaint" according to poster's claims.

Other people also mentioned jeromes furniture santa fe cocktail table in their reviews. You may find this information helpful for further shopping at Jeromes Furniture.

Had an Experience with Jeromes Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Jeromes Furniture - Couches falling apart! Cheap Chinese Junk!! Jeromes Furniture "We have had Jeromes service person to our house three times to look at our sectional because the vinyl fabric started wearing through in the first three months. Each time,..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Jeromes Furniture - Brand new couch arrived with tare. Jeromes Furniture "Were so excited for our new couch that we spent $800 on. We paid $90 for shipping. On the day of delivery we noticed a tare in our brand new..." Read more Jeromes Furniture - I shouldn't have expected anything less. Jeromes Furniture "Went here to look for a couch. We found one. Great. Great price, great shopping experience. I asked my salesperson, Amanda, at the San Marcos, CA location every question I..." Read more FAKE PRODUCT ALERT: Roca Labs announces new FAKE product! Roca Labs "I used to be a customer until I took the info to my Dr and he told me that all of the very expensive $$$$$ stuff I bought was essentially..." Read more Advanced Disposal - Incompetent employees give horrible service Advanced Disposal "I have had a small pile of yard trash in the street for over two months now, as hav a few neighbors in close proximity. I'm in Clay County, Fl,..." Read more Scotiabank - Bad cybersecurity Scotiabank "I've been documenting for years, the abysmal cybersecurity at Scotiabank. I personally think they're a dangerous bank to be with. I've now started to serialise to YouTube some of the..." Read more Reservation Counter - Scam artists Reservation Counter "Please do not book your hotel through this website, they are scam artists. Short Story: They stole my money and blamed me for their mistake. I ended up having to..." Read more