Laguna Niguel, California
100% full Not resolved

Let me tell you a little story about Jerome's. I bought a beautiful coffee table from the Anaheim, CA store in December of 2014. In March of 2016, I noticed that I couldn't move the table (it has wheels) to clean under it and the wheel cover on one of the wheels broke in half! So I called 866-633-4094, which is their customer care number. Well, let me tell you they don't give a *** about replacing my wheel cover or wheel even though I offered to pay for it!!!

I called 8 times on different days and talked to Anna, Fred, Slyvia, Dottie, and Raven. They all BLEW me off. So I sent a registered letter to the San Diego office on 3/25/16 which was signed by Carolina Velasquez on 3/30/16 and I haven't heard a word from them. So, what do you suggest that I do. I think they'll just BLOW me off again. The coffee table is ruining my tile floors and when I replace the tiles, I

will bill Jerome and junk the table. Too bad, Jerome, I was going to buy more furniture, but I won't do business with you again."

The message was the page admin will review my post. I bet they won't post it.

Review about: 3211Dc C Cocktail Table.

I didn't like: Customer service and return and refund policy.

Review #838985 is a subjective opinion of a user.

Price Affordability
Customer service
Advertised vs Delivered
Style and Design
Value for money
Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Delivery Service
Reason of Review / Monetary Loss Bad quality / $500
Preferred solution See comments is my complaint.

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