Not resolved
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
0 comments

I am going to try to keep this short and to the point although it took several months and my talking to over 20 people to get absolutely nothing done! I was given the run-around by every department, every manager and every sales associate and every delivery manager you can possibly think of.

We ordered a sectional and three separate times, they brought us damaged replacement furniture. I have written about that already but what I didn't write about was that when the "delivery men" (what a joke) delivered our first set, they scratched and gouged several areas on our wood floor. Jadda, Jadda, Jadda, long story short, we took pictures, the owner of the delivery service who contracts with Jerome's for delivery came out and assured us they would take care of it. They had to have by law, a million dollars of coverage to even be in business in case something like this ever happened! BS! BS! BS! Diakon has no coverage!! If they damage your home, your floor, your door, whatever, you are in for the biggest delay and scam tactics of your life! After months and months of delay, we finally went through our own insurance company. Our insurance company would then take them to subrogation to collect the money paid out. Guess what??? No Insurance!!!

I also want to say that during this time, they (Diakon or their reps) tried to submit pictures of someone else's floor damage to minimize the claim. Are you friggin' kidding me? That wasn't even our floor! So...beware of Jerome's delivery people...the company, like Jerome's isn't insured for damage caused by them even though they will tell you it's no problem and they will take care of it, it's a lie...Jerry trained them well. Below are pieces of the couch that scratched the floor when they brought it in and positioned it after dropping the couch off of the truck because the truck had no lift; they broke our screen door and damaged our door jamb; another scratch on our solid wood floor. It was a nightmare! Incompetence...thy name is Jerome's and Diakon.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of i will never do business with them. Please immediately contact the author of this review to discuss problem with delivery of jeromes furniture furniture set and associated monetary loss in the amount of $13000. Jeromes Furniture needs to "pay my insurance company back so that i can get my deductible back!" according to poster's claims.

Other people also mentioned jeromes furniture furniture set in their reviews. You may find this information helpful for further shopping at Jeromes Furniture.

Had an Experience with Jeromes Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Jeromes Furniture - Sleep center? Gives NIGHTMARES Jeromes Furniture "100% FAILED, RECALLED Matress- their brand! I have a spinal fusion and now needd 2 surgeries.... I count on my mattress to be GREAT- so they claim- Admitted faulty product!..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Jeromes Furniture - Couches falling apart! Cheap Chinese Junk!! Jeromes Furniture "We have had Jeromes service person to our house three times to look at our sectional because the vinyl fabric started wearing through in the first three months. Each time,..." Read more Poor customer service and lacking honesty in sales by Kissvivi Kissvivi "I purchased $195+ USD of Tee Tops from Kissvivi. First issue was "Buy 2, Get 3rd free." I was refunded some of that money. So I still paid $153+ USD...." Read more Doordash - Bad Pizza Delivery Doordash "I ordered a pizza, salad, and mushrooms from a local pizza establishment called Fratellinos. When I opened the pizza box all of the cheese was on one side of the..." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more Ross Dress For Less Mobile Al - Terrible Customer Service-Ross Dress for Less Manager Ross Dress For Less Mobile Al "I purchased items from Store #1845 on Sept. 1, 2017 for a total of $30.22. I took the items home and hung them up for wear on a later date...." Read more