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Still not resolved. After spending $4000.00 worth of furniture. They had to reschedule delivery because the people wasn’t able to get the sofa inside. ( He as afraid to hurt his back) according to delivery person.

I had move next day, Jerome’s schedule delivery for April 7. Hence, we had to go with a moving company promising no windows and we will be on time at your place, I had to be on new home for Jerome’s delivery people but they all the sudden showed up without calling us. Now I’m between move from old house and Jerome’s missing to notifying us 30 minuets ahead is time. Since time was the major indicator I had to choose more expensive moving company. We not only missed Jerome’s delivery, we ended up paying $998.00 from Downtown to Ranch Bernardo. April 8, 3rd time** Jerome’s people shoes up and the refused to even try moving the sofa. They estimation was 100% based on eyeballing the appointment entrance. April 9th, Jerome’s told us to use 3rd party delivery it is $150.00 but we will wave $100.00 original delivery charge plus $50.00 credit. They promised 3 person crew, scheduled between 7-10 am, ( got a call and they changed it to 12-3pm) they called again and chang d it to 3-6 pm. Two man crew showed up and it took less than 10 minuets morning the sofa in. Wow really???

I was so happy and tip them $40 from my own pocket.

If you’re still following me then good because Now the fun stuff starts:

If you go to there collections you see Landmark and they have two, brown and black. Black is cheaper since it’s not made with top leather.

I make it short and simple

1) Sofa, unmatched color, it looked used or the leather was scrubbed. This is $1800+ Lamdmark sofa

2) love seat, they sent me the BLACK landmark love seat and ottoman.

Good lord.

After going back and forth from April 6- April 9 now they send us wrong love seat and ottoman, sofa is either used or has manufacture defect.

We called, and email. Basically no response. They keep saying we are working on it.

I will report this to BBB and post my experience with these people all over the internet. All I need for them to come and pick of this junk they left in my house.

Reason of review: Order processing issue.

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