November 8th, 2017 we purchased $4300 in living room furniture from Jerome's in Laguna Hills. They delivered the furniture the next day in the early evening hours but there was a damaged lamp with the order.
The delivery guys called a Jerome's representative who tried to give us a 10% discount, we declined the offer and they would get us a new lamp the next day. On the 9th, we received an email from the delivery company for another customer and we were unsure if we were even getting our order. After a call to the Jerome's representative they stated our lamp would still be delivered but between the hours of 8:45pm and midnight.......who delivers at those hours? Anyway, we needed our lamp as they already took away the first damaged one.
At about 11pm, the Jerome's truck came and the delivery guys brought another box into our house. The box was already open and appeared damaged. The delivery guy removed the lamp from the box and the shade looked like it had been stepped on and completely crushed. When we refused the lamp the delivery guy had this puzzled look like we should just accept the lamp.
Again, we called the Jerome's representative and they stated they will have another lamp delivered. On November 10th, we waited for the delivery and at 9pm we received a telephone call from the delivery driver who stated he might not be able to deliver a "sofa" because his partner was held up at some checkpoint or border. When we told him he was just delivering a lamp to us, he stated he called the wrong customer and he was still on his way. At 1030pm the Jerome's truck arrived and the driver gave us an undamaged lamp.
We have to say, the Jerome's staff at the Laguna Hills store was very nice but their delivery service was the worse we have ever experienced. Their delivery company needs to be completely overhauled or replaced.
We will not be shopping at Jerome's again because of these problems. They did refund the delivery charge
Product or Service Mentioned: Jeromes Furniture Delivery Service.
Reason of review: Poor customer service.