Update added by user Jan 21
Jerome's Furniture is located in San Diego,CA not San.Antonio, TX.
Original review posted by user Jan 21
DO NOT PURCHASE ANY "GENUINE " LEATHER FURNITURE FROM JEROMES!!!! It will begin to PEEL within a year (or less) from purchase. Additionally, DO NOT PURCHASE the bogus protection plan, Guardsman. They do not cover peeling. The warranty and the furniture company are well are of this! The "glossy sheen" on the genuine leather furniture reacts to your body sweat and natural oil and causes the leather to peel. JEROME'S furniture has done NOTHING to fix this because I do not live in the state due to military orders (hence us purchasing the Guardsman warranty advised by YOUR salesperson will protect our furniture) I have lost $3000 for the purchase of this useless sectional and warranty, plus an additional $200 to have the area where the leather has peeled TEMPORARILY repaired. Once the leather peels...there's really no way to stop it. I am in the process of filing a complaint with the BBB and Consumer Affairs.
This furniture was over priced for being a very poor quality furniture!!!!
I would also like to point out, I have communicated with plenty of other military families who had similar experiences with their furniture falling apart less than year of purchase and Guardsman did nothing to fix it!!! Jerome's claimed their hands were tied because we were no longer in area. I have also shared my horrible experience to all Military Family Facebook group pages in the effort that another potential customer does not waste their time and money at this store.
Unless, Jerome's plans to either reimburse me for the purchase of the warranty and sectional OR deliver a new sectional to Texas on the company's dime..DO NOT bother contacting me or commenting on this review! I have been in communication with their customer service since June of 2015...with NO result! Their representative has only stated that there is not much thd company can do. Hopefully, the BBB and Consumer Affair will take a more serious action than what Jerome's company has.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
- Reason of review:
- Bad quality
- Product or service
- Jeromes Furniture Sectional Sofa
- Review category
- Furniture and Decor
You May Also Like
- "We purchase a leather sofa quite some time ago. We didn't "love" it but we owned it. It was miserably uncomfortable.2 weeks ago we were moving it and happened to..."
- "I am going to try to keep this short and to the point although it took several months and my talking to over 20 people to get absolutely nothing done!..."
- "My sells person at the El Cajon store was good but the delivery kids (in their 20's) not only were unprofessional and rude, (too fresh for my taste) but they..."
- "They manipulated our physical and mental state of mind by making us wait for well over 6 hours with no meals and two small children. Once we were mentally exhausted..."
- "This store is always empty I can never find anything, I ask the store manger he said will we doing our best to keep the shelves full. You can go..."
- "I purchased an NFL jersey on what looked like NFLshop.com from my phone. It seemed like a great deal on Black Friday and it was too good to be..."
- "My daughter calls me tonight stating that UDS delivered a package to our home, "between the 2 doors" on, I believe, 11/30/16. I look between the 2 doors and of..."
- "Had my UP2 for 8 months when the band broke, split in two. Filed a claim in Sept. '16 and was told they would replace within 3-4 weeks. As with..."
- "Order 32 chairs, 12 of them either have scratch or nails through the back to the front. They never sent me any tracking numbers or delivery date even I called..."