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Jeromes Furniture - WORST CUSTOMER SERVICE

I would never recommend this place to no one. I received a defective couch. Technician checked the unit validated it was defective. After 2 months, still haven't receive replacement. Would never buy here and do not recommend this bad experience to no one. Go some where else
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1263099
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Jeromes Furniture - What A Con Job!
Where do I start? We bought an electric recliner back in September of 2015. They talked us into buying their Guardian Protection Plan. I was hesitant because I personally feel as though they are nearly impossible to use to your benefit. Well my hesitation was on point....
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2.1
#1252486
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After complaining about the couch on pissed off I received a phone call from Jeromes furniture. They said that I could come in and choose another couch. The customer service was much better and found a couch that was made well. I am now a happy customer. The new couch...
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#1252247
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I bought a couch that does not have much support. It sinks while you are sitting on couch which makes it hard to get up from the couch. I called and explained that I am disabled and the sinking affect on this couch is not safe for me. They told me to come down to pick...
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1.3
I liked
  • Sales guy was very nice
I didn't like
  • Uncaring attitudes
  • Poor service
  • Total lack of customer service
#1246639
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I am a disabled person who just had a sofa delivered to my home. After sitting in it I realized that I could not get out of the couch easy. I called after just having the couch a few hours that it was almost impossible with my condition to easily get out of the couch....
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1.7
I liked
  • Sale staff were very nice
I didn't like
  • Not being allow to make an exchange unless you pay around 500
#1246478
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I cannot get a refund or exchange on a mattress I purchased. It is so heavy and fits so tightly into the bed that I am unable to change the sheets without injuring my hands. In addition to this they sold me a mattress cover that won't fit and the only place I can find...
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2.1
I liked
  • Sells rep who sold me the piece
I didn't like
  • Poor quality
  • Return policy
  • Horrible customer serive
#1244641
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Still not resolved. After spending $4000.00 worth of furniture. They had to reschedule delivery because the people wasn’t able to get the sofa inside. ( He as afraid to hurt his back) according to delivery person. I had move next day, Jerome’s schedule delivery for...
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1.0
#1230731
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11-6-17--two delivery persons delivered 2 lift chairs the tall guy DROPPED THE BOTTOM PART -AND I DO MEAN DROPPED the short guy was putting the 1st chair together, and the tall guy went to my front do to go out and i followed him out and LOCKED MY GATE AND SHUT THE...
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1.0
I didn't like
  • Uncaring attitudes
  • Customer service
  • Post customer care experience
#1196554
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Jeromes Furniture - Horrible customer service and Lies!!
Jeromes Furniture - Horrible customer service and Lies!!
I bought over $9,000. dollars of furniture and booked delivery 2 weeks in advance and paid $165 for delivery. The sales person assured me they would deliver in the morning. They called the night before and said they would deliver between 6:15 p.m.-10:15 p.m. Who the...
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1.0
#1188934
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Contact Jeromes Furniture

Mailing Address:
16960 Mesamint St
San Diego, California 92127
United States
Phone:
(866) 633-4094
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Jeromes Furniture Products and Services

All Jeromes Furniture Products
the worst of worst place to buy furniture. has not even been 2 years and leather on the $ 3k sectional i purchased is hideously fading but jeromes would not even attempt repair it. very very disappointed in the level of after service and the defective products they...
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1.0
#1185536
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