Jeromes Furniture
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Jeromes Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeromes Furniture has 1.8 star rating based on 182 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sales guy was very nice, Sale staff were very nice, Salesperson was helpful - he wanted our money.
Cons: Customer service, I will never do business with them, Uncaring attitudes.Recent recommendations regarding this business are as follows: "DO NOT PURCHASE ANYTHING FROM JEROME'S", "Do not waste your time.", "Don’t purchase from them.", "NEVER", "Avoid….buy elsewhere".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeromes Furniture has 1.8 star rating based on 182 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sales guy was very nice, Sale staff were very nice, Salesperson was helpful - he wanted our money.
Cons: Customer service, I will never do business with them, Uncaring attitudes.Recent recommendations regarding this business are as follows: "DO NOT PURCHASE ANYTHING FROM JEROME'S", "Do not waste your time.", "Don’t purchase from them.", "NEVER", "Avoid….buy elsewhere".
Most users ask Jeromes Furniture for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Jeromes Furniture Reviews
"Late delivery"
We order some entertainment centers and its has been more than two months we havent received the order, every time I called either busy or they will say they...
"*** Poor quality and customer service."
I wish I could upload a photo on Yelp of my recliner sofa from Jerome's. Yes, I also have the extended warranty, but 'Gabby' from their store said it was...
La Puente, California
Sofas
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laguna Hills, California
*** Poor quality and customer service.
I wish I could upload a photo on Yelp of my recliner sofa from Jerome's. Yes, I also have the extended warranty, but 'Gabby' from their store said it was 'Normal wear & tear' On my Gray leather sofa, 'Mustang collection' the gray 'Leather' started wearing off at about 1 1/2 years, turning WHITE??
So you tell me Jerome that the process of using a 'Spray on' coloration over white 'Leather' is what leather does as in 'Wear & tear'.
I have contacted Consumer Affairs for help & guidance. More to come, I'm just getting started.
#JeromesFurniture #JerrysPrice #NomadComfort #SleepRevolution #EuropeanDesign
- Poor customer service
User's recommendation: DO NOT PURCHASE ANYTHING FROM JEROME'S
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anaheim, California
Resolved: Help with order and customer service nightmare
Company fixed the issue and I have been provided with apology.
- Never deliver
Preferred solution: Deliver product or service ordered
User's recommendation: Do not waste your time.
El Cajon, California
Warranty and overall quality
We purchased a few items from Jeromes. Bunk bed, kitchen table and sectional.
Each item had issues. The bed , during the installation the workers who put it together broke the screws and when trying to get a replacement they said it is out of stock/discontinued and never were able to fix it. Our sectional couch, we have called the warranty for repair and hardly ever get a response. Most recent was late June and we send pictures and they never respond.
Sales men said everything is covered and that is not true. Each stain has to be done separately which is an issue when time isnt on your side. Lastly our kitchen table has sharp, and unsafe creases in them and we had to switch it out but it was hard and had to reason with manager to finally allow them to do so.
So overall Jeromes gets an F for qualify, customer service, and overall. Save yourself time and money and go somewhere else
- Pricing is decent
- Poor qualify
- Warranty
- Poor customer service
Preferred solution: Full refund
User's recommendation: Don’t purchase from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service
- Location
- Horrible products
Preferred solution: REPAIR SERVICE
User's recommendation: NEVER
San Diego, California
Customer Service
User's recommendation: Avoid…..buy elsewhere
Service inwuiry
Preferred solution: My Furniture repaired.
User's recommendation: Could not recommend Jerome's furniture.
Menifee, California
Ok poor customer service
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Diego, California
Horrible CS and Buying Experience
I am still waiting on my dresser and chest to be fixed. Supposedly, parts will be in early April 2022.
Last piece of furnitures, Dresser, was delivered at a later date as promised, but the top drawer was also broken - how much broken furniture do they send to their customers - another tech sent out, but never sent in request to have drawer fixed - why??? I called and sent pictures over to them on Oct 5th of the broken drawer and they offered to replace the chest and dresser, but I DECLINED-who's to say these won't be broken as well, also the furtniture smells terrible and has to be aired out for a week or two before using and I REFUSE to do that again. As of today, March 15, 2022 my chest and dresser still have broken parts!!! I was told parts would be delivered early March.
Not one staff member followed up with me and told me it was delayed now until early April, I had to proactively reach out to them for the 5th time!!!! There is no way to file a compliant with the Corporate location, I've tried. They always tell me that they'll take my complaint or you can file a complaint at the bottom of the Jerome's website in this section and someone will call you back. They are so full of it!
The service in the store was poor and the store associates, majority I dealt with, were jerks and argumentative! I have had to follow up way to many times on this. Jerome's simply does not care and I have a credit card with them that I will not use because of it. Jerome's is one of the worse furnitures stores besides Ashley Furniture!
Never again! My coins will stay in my pocket!
- Nice furnture
- Lacks accountability
- Lacking follow through on incomplete orders
- Poor customer service
Preferred solution: I am working on a solution with Better Business Bureau for Jeromes Furniture.
User's recommendation: Do not shop at Jeromes, they do not care about their customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Escondido, California
Bad experience at Sab Marcos Jerome's
I haven't herd from Jerome's, on Fruday 21st when i went to the Jerome's store, they said i would hear from someone in 48 hours, but when i called them, they said that someone was going to call me within 24 hours, but haven't herd from no one
Not resolve yet
They haven't solve the problem
I was so upset and so frustrated, because i thought they were going to give me credit so i could use it towards the other bed, well i told them that the bed was coming apart, had given me too many issues, and all they said was that someone was going to call me back in 48 hours, but they never do, I always have to call them. I'm going to have to wait, and just for them to tell me the same thing.
It's been a nightmare. HELP ME PLEASE!
- Horrible experience
- Service at all
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don't go to Jeromes, it will be a nightmare!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westminster, California
I would give zero stars if I could. Absolute terrible terrible customer service. The worst customer service from any store I have ever received.
Preferred solution: Deliver product or service ordered
User's recommendation: Go somewhere else
Compton, California
Horrible customer service
- Salesperson was helpful - he wanted our money
- Lies quality of furniture uncaring customer service
- Lacks accountability
- Customer service
User's recommendation: Look elsewhere
West Covina, California
Waiting to hear back about the rest of my warranty that I can not utilize
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Cajon, California
Waiting on a refund
- Furniture
- Worst experience ever
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy from Jeromes.
Oceanside, California
Looking for help on getting an old power recliner, repaired, or ordering replacement parts?
I have been a customer since Jerome's had a warehouse on 16th st, back in the day. I have been doing business in San Marcos, since living in North County.
Years ago, I bought a large fabric power recliner.
the power stopped and aside from that the chair is in real good condition, so I need a repair person or company, or if necessary, parts from the manufacture, to continue to enjoy the chair.
If I decided to purchase a new chair, then I would need someone to take down and take the old chair away? I am looking into what my options are, as i am disabled, and now difficult to get around.
Sincerely,
Lee Feldgreber
Preferred solution: Apology
User's recommendation: No replies- Waste of time
What do you want an apology for? Pick up the phone or go there in person.
San Diego, California
Poorest quality furniture and zero customer service.
Jerome's Furniture has been around for 50 years. In those 50 years, the company has expanded immensely and lost their way of providing customer service and quality merchandise.
Gone are the days when they sold brand name, sturdy merchandise. Now the pure junk comes mostly from China, items made of pressed wood products, vinyl, cheap upholstery fabric, bedding is the lowest quality you'll find in the marketplace. Every item they sell is low quality, wears out quickly or breaks and you are unable to get a hold of customer service. A couple of years ago, Jerome's settled a large class action lawsuit for their sales of faulty bonded leather furniture.
Did that deter them from continuing to sell it? Not a chance. All sales are final, even online sales. Once you sign the dotted line, that's it.
I urge anyone that is considering buying from these scammers to check the BBB complaints, Yelp, and other review websites. It backs up everything I've stated.
- Junk furniture and no customer resolution
User's recommendation: Do not even consider buying anything from Jerome's.
About
Find sofa beds, sofa sleepers, sectional and stationary couches, and recliners at Jerome's Furniture is a discount home furniture and accessories retailer that was founded in 1954 by Jim Navarra and two other men. The first furniture warehouse was opened in Downtown San Diego by the name of Strep's warehouse. Later, Jim Navarra became the sole owner and renamed it to Jerome's Furniture Warehouse. Today the company is a leader in furniture industry and has more than 30 delivery trucks in its fleet, the biggest stores in San Diego, one of the hugest inventories in the West Mississippi. The company's biggest achievement is considered to be the participation in the creation of the super premium, Sleep Therapy mattress brand.
Jeromes Furniture is ranked 456 out of 2284 in Furniture and Decor category
USA
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Refund my money in the account.990565****