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Ordered 2 couches October 31, a gift from my mother for my birthday which was november 13. Promised delivery was approx 3 weeks. After 5 weeks, I figured they had dropped the ball. I got the run around chasing their very poor customer service down. They delivered one...
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#1169726
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bought a lift chair for my mother, top of the line on line and thought I would like a new recliner as well , bought the best powered leather recliner they had, moms chair was not as claimed she is almost 5 foot 3 , very small and frail, I know other brands make small ,...
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#1166629
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Needed a new motor for my newly purchased couch. Took me over 2 hours to get someone to answer the phone. It takes you thru pushing buttons on your phone to finally hanging up on you. This has happened twice to me. They told me the part was ordered and would be mailed...
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2.3
I didn't like
  • Horrible customer serive
  • I will never do business with them
#1157770
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Jeromes Furniture - Horrible customer service

Jeromes Furniture
#1109336
I bought a recliner sofa and was defective...called jerrys warranty and no one came out to look at it or respond to our concerns...horrible customer service.,.
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Jeromes Furniture - Complaint

Jeromes Furniture
#1068154
4.0
Details
I purchased a Power Sofa & Power Recliner in August 2015 and now I have some stitching coming loose and that has a one year warranty even though I got the 5 year Guardian Protection.
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Jeromes Furniture - Extended service plan

Jeromes Furniture
#1055133
2.2
Details
We bought a kitchen table from jeromes in February 2017 and we were talked into an extended service plan. No one told us the details of the plan and when we tried to file a claim it was denied because it was not a single incident. What happens was heat marks on the table from hot food on plates. DO NOT BUY THE EXTENDED SERVICE PLAN. It is not worth the paper it is written on.
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Mattress Protector Review

Jeromes Furniture
#1039490
1.9
Details
I purchased a mattress with one protector for the mattress and two extra ones for my twin mattress that i had purchase prior to this transaction The only gave my son one of the twin protector they say they will mail it the other one. They never did. I have called so many times. I will not go back. Awful service
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Advertised vs Delivered
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Delivery Service
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Warranty
Quality of furniture is crap and when they sold me defective lamps from their floor display they had me drive to other Jeromes for replacement since they said there warehouse did not have any. When they delivered my 2 night stands, chest, and dresser, 3 out of the...
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1.8
#1149835
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The new sectional sofa we purchased was to be delivered the next day. The sales person told us the delivery fee was $99 and we would need to pay the delivery person in cash. Delivery time was to be between 12 noon and 6pm. At 5pm we called to find out if they were...
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2.4
I didn't like
  • Poor service
#1145275
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Jeromes Furniture - Really poor delivery service
November 8th, 2017 we purchased $4300 in living room furniture from Jerome's in Laguna Hills. They delivered the furniture the next day in the early evening hours but there was a damaged lamp with the order. The delivery guys called a Jerome's representative who tried...
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Anonymous
Thanh Morena Blvd SD

Jerome has horrible delivery service. I had to wait for 3 hours. No one showed up no one called. Very poor service of delivery! I cancelled the purchase!

#1129538
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I purchased my sofa and love seat in the morning (8:30 am) of 11-7-2017 and set it up as a same day delivery. I check the tracking and it started off with an appointment time of 8:30 pm to 11:30 am. Then I checked it about a hour later and it went to 9:30 pm to 1:30...
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2.3
#1128914
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Was originally told that old mattresses would be removed when new ones delivered. Day of delivery driver refused to take mattresses and customer service who confirmed they would be removed when contacted the night before now says it is not up to Jerome's but the...
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1.6
#1127065
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Jerome's delivery drivers do not care about who they endanger when they are parked at a house. Today, 10/28/2017, they made a delivery in my neighborhood and parked their truck in the middle of a narrow street right next to a blind turn. They are double parked next to...
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#1122447
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Paid for the extended warranty wich they can't help me with. Every time I call to put in a claim because of an accidental issue. They can't send me anybody because it isn't covereed according to them. Ywo product are deffective and they can't do anything cause it's...
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1.0
Product
#1114657
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