I was convinced to buy a Guardsman elite protection plan by the salesperson and Jerome's. I had a recliner frame bend and filed a claim with Guardsman. It's taken 2.5 months so far and was told by Guardsman today that it would take another 2 months. I have an unusable...Read more
I will never purchase furniture from this store again! I purchased furniture at 9am on Sunday with the expectation that they would deliver on the same day! This turned out to be completely false advertising on their part ... my order was finally processed at 3pm after...Read more
Yes it was a bad experience for delivery even do i called to confirmed i still did bot get it, why ? Because the system u have is sucks and confuise the customer. If i called and confirmed means i will be at home to receive but jeroms, called again, text. Email...Read more
Jeromes Furniture Delivery Service Review
They delivery schedule is ridiculous! When I called to set it up between 1-5pm, the furniture hasn't arrived. I called again they said it will get delivered at 6:30. 6:30 comes it's still not here, it's now 8:10 and the delivery guy calls and he said his on his way in about 15 minutes!!!They have a bad delivery schedule!!!
Jeromes Furniture Furniture Set Review
I bought a whole house of furniture when I moved into my apartment. Everything from couch, queen sleepers, dining room chairs, recliner and cocktail table, dressers, etc., everything was broken within a few years. The only things I didn't have to replace again were some OLD dressers I had from the past when they made quality merchandise.
Jeromes Furniture Customer Care Review
Schedule a delivery a week later for a early delivery with sales person. Found out they don't care and you get when they bring it. That can be midnight. Really ! Bad customer service ! Oh and if you don't want furniture cancel it they don't care. Business must to good to not care or help
HELLO MY NAME US JACQUELINE SOLOMON 8 LIVE IN THE CUTY OF SAN DIMA CA. I AM A DISABLED PERSON WHOM PURCHASED A CHERRY WOOD BR SET HEAD BOARD DRESSER CHESS AND TWO NIGHT STANDS AND A CHERRY WOOD DESK AND A LOUNGUNG CHAIR. INITALLY MY CHECKING ACCTCWAS BILLED BUT THE...Read more
Bad service, we bought a set of genuine leather couch last Jan 2015. One of the head rest was peeling after 1 year. But they said it is a normal wear and tear process.......What The F it's only more than a year and it is supposed to be a genuine leather? It is...Read more
Extremely disappointed with Jerome's oops proof! Can not believe they way they handle their customers. I purchased a dinning table set and when you file a claim only to be told it's not covered under warranty!!! Why did I pay for it then!! My table is starting to...Read more
My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's Furniture with my email confirming my approval. The furniture I wanted was approximately $300.00 over the amount I was approved for. The sales rep...Read more
They have a warranty if you can wait couple months.it is horrible!!! Don't buy anything from them.and also nobody call you ,you have to call them to what is going onRead more
Purchased this couches at jeromes furniture in chulavista on 02/2016. First week stitches came off jeromes send a tech. 2nd time paint came off of the couch. Third visit all the couches are flat even back rest. I'm the heaviest in the fam I weight 185. I called they ...Read more
Biggest rip offs.. Don't ever buy a warranty.. It's a REAL BIG JOKE. I am not just saying this. The $2500 couches we bought broke with in the first 5 months. Had them come out because of the warranty we bought. And they tried to tell us that we didn't buy one. Then...Read more
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