I purchase a sofa sleeper and paid to have it delivered. I was inform of the approximately time of delivery. So I went out for grocery and came back an hour before delivery time. The coach was on my patio. I move it in and notice that several areas were there were...Read more
I purchased a sectional with accent pillows from Jeromes a year ago. I was very satisfied with the delivery and set up. About 8 months lafer i noticed feathers coming out of the pillows??? I thought this would stop.......but it didn't...it got worst. Pretty soon i was...Read more
Went here to look for a couch. We found one. Great. Great price, great shopping experience. I asked my salesperson, Amanda, at the San Marcos, CA location every question I could possibly think of so I could know what to expect. We were charged for delivery (I guess at...Read more
Jeromes Furniture Customer Care Review
They do NOT back up their products! Terrible customer service. Once you buy it is your problem.
Jeromes Furniture Delivery Service Review
They delivery schedule is ridiculous! When I called to set it up between 1-5pm, the furniture hasn't arrived. I called again they said it will get delivered at 6:30. 6:30 comes it's still not here, it's now 8:10 and the delivery guy calls and he said his on his way in about 15 minutes!!!They have a bad delivery schedule!!!
Jeromes Furniture Furniture Set Review
I bought a whole house of furniture when I moved into my apartment. Everything from couch, queen sleepers, dining room chairs, recliner and cocktail table, dressers, etc., everything was broken within a few years. The only things I didn't have to replace again were some OLD dressers I had from the past when they made quality merchandise.
Jeromes Furniture Customer Care Review
Schedule a delivery a week later for a early delivery with sales person. Found out they don't care and you get when they bring it. That can be midnight. Really ! Bad customer service ! Oh and if you don't want furniture cancel it they don't care. Business must to good to not care or help
To whom may concern Pierre Joseph a delivery driver out of escondido never paid me waited all day for hours im eleven hundred dollars in a hole and blocked me I know this not common practices among drivers he was a friend who I once helped and this is the pay back in...Read more
We have been a loyal customer of Jerome's for over 25 years. 90% of our home furnishings we purchased at Jerome's. We in the past have had good quality furniture at a great price. Well for the last 6 months we have been researching living room furniture to replace the...Read more
Gosh!, where do I begin?.... I tried to purchase a sofa/chaise with custom color, paid for it in full and waited four weeks for it to arrive; I then got a notification telling me that the furniture was ready to be delivered, so I went ahead and scheduled the delivery...Read more
we bought one of their most expensive recliners and purchased the extended care. I called because the stitching is already coming apart after just 2 weeks big surprise that's not covered. so now Jerome's is sending someone out, I told her I don't want the chair if it...Read more
Bought a dining table which gets easily smudges and water rings and can not be removed. This was in the one year time frame. Jeromes does not back up their products and told me to call Guardian which is the protection plan I purchased. After speaking to a very rude...Read more
- Sells rep who sold me the piece
I didn't like
- Customer service is disgusting
- I will never do business with them
- Customer service
DO NOT COME HERE TO PURCHASE ANY ITEMS. We purchased a couch and love seat in September of last year (2016). I made a complaint of how uncomfortable the products are, that was in October. The customer representative stated to give it a few months and "they will...Read more
I unhappy with the service purchase a sofa recliner and it doesn't support my back i having back problem from the sofa and recliners so i ask for and exchange and told them that it wasn't good for my back and offer to pay restocking fee's and they told me no that they...Read more
Do you have something to say about Jeromes Furniture? What happened? What can we help you with?