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I purchase a sofa sleeper and paid to have it delivered. I was inform of the approximately time of delivery. So I went out for grocery and came back an hour before delivery time. The coach was on my patio. I move it in and notice that several areas were there were...
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1.0
I didn't like
  • Worst experience ever
#1075687
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I purchased a sectional with accent pillows from Jeromes a year ago. I was very satisfied with the delivery and set up. About 8 months lafer i noticed feathers coming out of the pillows??? I thought this would stop.......but it didn't...it got worst. Pretty soon i was...
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1.8
#1047651
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Jeromes Furniture - I shouldn't have expected anything less.
Went here to look for a couch. We found one. Great. Great price, great shopping experience. I asked my salesperson, Amanda, at the San Marcos, CA location every question I could possibly think of so I could know what to expect. We were charged for delivery (I guess at...
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3.3
#1036450
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Jeromes Furniture Customer Care Review

Jeromes Furniture
#943652
1.2
Details
They do NOT back up their products! Terrible customer service. Once you buy it is your problem.
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Customer service
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Style and Design
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Jeromes Furniture Delivery Service Review

Jeromes Furniture
#915943
They delivery schedule is ridiculous! When I called to set it up between 1-5pm, the furniture hasn't arrived. I called again they said it will get delivered at 6:30. 6:30 comes it's still not here, it's now 8:10 and the delivery guy calls and he said his on his way in about 15 minutes!!!They have a bad delivery schedule!!!
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Jeromes Furniture Furniture Set Review

Jeromes Furniture
#901891
I bought a whole house of furniture when I moved into my apartment. Everything from couch, queen sleepers, dining room chairs, recliner and cocktail table, dressers, etc., everything was broken within a few years. The only things I didn't have to replace again were some OLD dressers I had from the past when they made quality merchandise.
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Jeromes Furniture Customer Care Review

Jeromes Furniture
#899896
Schedule a delivery a week later for a early delivery with sales person. Found out they don't care and you get when they bring it. That can be midnight. Really ! Bad customer service ! Oh and if you don't want furniture cancel it they don't care. Business must to good to not care or help
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To whom may concern Pierre Joseph a delivery driver out of escondido never paid me waited all day for hours im eleven hundred dollars in a hole and blocked me I know this not common practices among drivers he was a friend who I once helped and this is the pay back in...
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Anonymous
Anonymous

Low number starter check. Good, now you can close the account as you publicly posted a bank account and routing number.

Anonymous
Ron Carroll

this is the fake check giving to me

4.3
I liked
  • How much they want your money
  • I like the comfort of the chair
I didn't like
  • Customer service is disgusting
#1021252
Reply to reviews
We have been a loyal customer of Jerome's for over 25 years. 90% of our home furnishings we purchased at Jerome's. We in the past have had good quality furniture at a great price. Well for the last 6 months we have been researching living room furniture to replace the...
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1.5
#1020446
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Gosh!, where do I begin?.... I tried to purchase a sofa/chaise with custom color, paid for it in full and waited four weeks for it to arrive; I then got a notification telling me that the furniture was ready to be delivered, so I went ahead and scheduled the delivery...
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2.4
I didn't like
  • Customer service
#1019859
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we bought one of their most expensive recliners and purchased the extended care. I called because the stitching is already coming apart after just 2 weeks big surprise that's not covered. so now Jerome's is sending someone out, I told her I don't want the chair if it...
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1.0
I didn't like
  • Poor quality
#1007542
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Bought a dining table which gets easily smudges and water rings and can not be removed. This was in the one year time frame. Jeromes does not back up their products and told me to call Guardian which is the protection plan I purchased. After speaking to a very rude...
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1.7
I liked
  • Sells rep who sold me the piece
I didn't like
  • Customer service is disgusting
  • I will never do business with them
  • Customer service
#1001816
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DO NOT COME HERE TO PURCHASE ANY ITEMS. We purchased a couch and love seat in September of last year (2016). I made a complaint of how uncomfortable the products are, that was in October. The customer representative stated to give it a few months and "they will...
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2.0
I liked
  • Sales woman
#994979
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I unhappy with the service purchase a sofa recliner and it doesn't support my back i having back problem from the sofa and recliners so i ask for and exchange and told them that it wasn't good for my back and offer to pay restocking fee's and they told me no that they...
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#993807
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