The new sectional sofa we purchased was to be delivered the next day. The sales person told us the delivery fee was $99 and we would need to pay the delivery person in cash. Delivery time was to be between 12 noon and 6pm. At 5pm we called to find out if they were...Read more
November 8th, 2017 we purchased $4300 in living room furniture from Jerome's in Laguna Hills. They delivered the furniture the next day in the early evening hours but there was a damaged lamp with the order. The delivery guys called a Jerome's representative who tried...Read more
I purchased my sofa and love seat in the morning (8:30 am) of 11-7-2017 and set it up as a same day delivery. I check the tracking and it started off with an appointment time of 8:30 pm to 11:30 am. Then I checked it about a hour later and it went to 9:30 pm to 1:30...Read more
Was originally told that old mattresses would be removed when new ones delivered. Day of delivery driver refused to take mattresses and customer service who confirmed they would be removed when contacted the night before now says it is not up to Jerome's but the...Read more
Jerome's delivery drivers do not care about who they endanger when they are parked at a house. Today, 10/28/2017, they made a delivery in my neighborhood and parked their truck in the middle of a narrow street right next to a blind turn. They are double parked next to...Read more
Paid for the extended warranty wich they can't help me with. Every time I call to put in a claim because of an accidental issue. They can't send me anybody because it isn't covereed according to them. Ywo product are deffective and they can't do anything cause it's...Read more
I bought a dresser and a dining table for my daughter and both products were delivered with defects! Then, they re-delivered the next day at 12:00 AM! Yes, at midnight when the delivery is scheduled at 8:00 to 9:45 pm. This is not right! This company do not have a...Read more
Jeromes Furniture - Horrible customer service
I bought a recliner sofa and was defective...called jerrys warranty and no one came out to look at it or respond to our concerns...horrible customer service.,.
Ordered a couch on Saturday, delivery scheduled for Sunday between 2-6 pm, no big that’s fine. Calls me at 330 stated they would be late approx 730. Doesn’t arrive until 930 at night( completely unacceptable). Delivery guys looks at me and says it won’t fit up my...Read more
I bought a mattress recommended by the salesperson for $2,100 which was a Diamond plush mattress a year ago. It hurt my back day one and have been trying to resolve for a year and get the run around. They sent out a tech last week and they don't have any record of it....Read more
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