I bought a mattress recommended by the salesperson for $2,100 which was a Diamond plush mattress a year ago. It hurt my back day one and have been trying to resolve for a year and get the run around. They sent out a tech last week and they don't have any record of it....Read more
I have filed a complaint with the FTC on them. The furniture I purchased in 5/2016 is breaking down the Reclining Chair & Sofa Mechanisms have broke 2 times and the wheels on my coffee table have broke in half 2 of them so far. They sent a Tech from Guardian my 5 Year...Read more
Potential customers of Jerome's need to be aware that they do NOT accept returns. We recently bought a rather large quantity of furniture from Jerome's. The quality is OK, and we are reasonably satisfied. However, there is a piece that we don't like in our home, and...Read more
Thank you Jerome's Lake Forest, CA We needed a couch, so we walked into Jerome's Lake Forest. WOW! We worked with a very knowledgeable sales person named Roxie who helped us through the large inventory of sofas. Within a very short time she focused in on what we wanted...Read more
***Good experience turned very bad*** I am stuck with an almost $3,000 sectional that I purchased from the South Bay location; which is extremely hard and uncomfortable and a hideous color. The color is very different than how it appeared on the show room floor. The...Read more
Jerry Navarra and his staff don't care about customer service or support!! Customer service lol My name is Ron, I purchased the below described Dual Recliner loveseat. When I purchased the loveseat I made a point of telling the woman in the office that I was a 75 yr....Read more
Driver forgot to pick up old furniture after delivering new. Took 30 min to get thru to customer service, then they called back and said driver didn't pick up due to white bugs? He didnt even see it, so we called to talk with manager, he was rude, and didn't listen to...Read more
Dont even know where to start i purchased a dream seating sofa and loveseat and ectended warranty the center warped on loveseat after 3 months they replaced it then cushions went flat. Rrplaved cushions now sofa is warped hed to put a bed pillow to use it till they do...Read more
I purchase a sofa sleeper and paid to have it delivered. I was inform of the approximately time of delivery. So I went out for grocery and came back an hour before delivery time. The coach was on my patio. I move it in and notice that several areas were there were...Read more
Jeromes Furniture - Complaint
I purchased a Power Sofa & Power Recliner in August 2015 and now I have some stitching coming loose and that has a one year warranty even though I got the 5 year Guardian Protection.
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